Privacy Policy

Effective Date: March 20, 2026

1. Introduction

Welcome to The Library Lounge Limited (“we,” “our,” “us”).

We are committed to protecting your personal data in accordance with the Data Protection Act (Kenya, 2019) and applicable regulations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you:

• Visit our website

• Apply for or maintain membership

• Use our digital platform and services

• Visit our physical premises

2. Data Controller

The Library is the Data Controller responsible for your personal data.

Contact details:

• Email: info@libraryloungenbo.com

• Phone: +254 740 989 400

• Address: Rosslyn Square Luxury Mall, Redhill, Nairobi

3. Information We Collect

3.1 Personal Data

We may collect:

• Full name

• Email address

• Phone number

• National ID / Passport details (for verification)

• Date of birth (age verification)

• Billing and payment details

3.2 Membership & Account Data

• Digital contract records and acceptance logs

• Membership tier, status, and history

• Preferences and activity within your member profile

3.3 Technical & Usage Data

• IP address

• Device and browser type

• Website interaction data

3.4 CCTV & Surveillance Data

We operate CCTV systems at our premises for:

• Security and safety of members, guests, and staff

• Prevention and investigation of incidents

This may include video recordings of individuals within monitored areas.

4. How We Collect Data

We collect data:

• Directly from you (registration, forms, contracts)

• Automatically (website usage, cookies)

• Through security systems (CCTV) at our premises

5. Purpose of Processing

We process your data to:

• Register and manage memberships

• Execute and store digital membership agreements

• Verify identity and eligibility

• Provide access to member services

• Process payments

• Maintain security and safety (including CCTV monitoring)

• Communicate updates, notices, and relevant offers

• Comply with legal obligations

6. Legal Basis for Processing

We process personal data based on:

• Your consent (where applicable)

• Performance of a contract (membership agreement)

• Compliance with legal obligations

• Legitimate business interests (including security and service improvement)

7. Data Sharing

We do not sell personal data.

We may share your data with:

• Payment service providers

• IT and hosting providers

• Security and surveillance service providers

• Regulatory or law enforcement authorities where required

All third parties are required to handle your data in compliance with applicable data protection laws.

8. International Data Transfers

Where personal data is transferred outside Kenya, we ensure appropriate safeguards are in place in accordance with applicable law.

9. Data Retention

We retain personal data:

• For the duration of your membership

• As required by applicable law

• For legitimate business and security purposes

CCTV footage is retained for a limited period unless required for investigations or legal purposes.

10. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

• Secure systems and storage

• Restricted access controls

• Encryption where applicable

11. Your Rights

Under applicable law, you have the right to:

• Be informed about the use of your personal data

• Access your personal data

• Object to processing

• Request correction or deletion

• Withdraw consent where applicable

To exercise your rights, contact: info@libraryloungenbo.com

12. Age Restriction

Our services are restricted to individuals who meet the legal age requirements (18+ or as required for tobacco use).
We do not knowingly collect personal data from minors.

13. Member Platform Data

Your member profile may include:

• Digital contracts and agreements

• Membership activity and preferences

• Internal records related to your usage

This data is:

• Securely stored within our systems

• Accessible only to authorized personnel and the member

• Used solely for membership management and service delivery

14. CCTV & Surveillance

CCTV monitoring is in place throughout designated areas of our premises.

• Signage is displayed to notify individuals of surveillance

• Footage is used strictly for security, safety, and incident investigation

• Access is limited to authorized personnel

• Footage may be shared with law enforcement where legally required

15. Cookies

We use cookies and similar technologies to enhance your experience, support website functionality, and analyze usage.

A cookie consent mechanism is presented on our website, allowing you to accept or manage your cookie preferences.

16. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

17. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.

18. Contact Us

The Library – Cigar Lounge
Email: info@libraryloungenbo.com
Phone: +254 740 989 400
Address: Rosslyn Square Luxury Mall, Redhill, Nairobi